Your questions, answered with calm.
We believe clarity is part of the wellness experience. Below are some of the most common questions from our community — from candle care to shipping details. Still curious? Contact us here →
Candle Questions
Q: What ingredients are in your candles?
Our candles are made with a natural coconut soy wax blend, phthalate-free fragrance oils, and sustainably sourced wooden wicks. That’s it — no dyes, no parabens, and no headaches.
Q: Why a wooden wick?
Wood wicks create a soft crackle, an even burn, and a modern, clean aesthetic. They also help reduce soot and smoke when trimmed properly.
Q: How long do your candles burn?
Our 6oz candles burn approximately 25–30 hours and our 12oz candles burn approximately 50+ hours. Burn times may vary depending on room conditions and candle care.
Q: Are your candles pet-safe?
Yes — our ingredients are clean and non-toxic. However, we recommend using all scented products in well-ventilated areas and watching for individual sensitivities.
Room & Linen Spray Questions
Q: What’s in your room sprays?
Each spray is an organic witch hazel blend and made with phthalate-free fragrance oils and purified water. No propellants, parabens, or artificial dyes.
Q: Can I spray it on my sheets or couch?
Yes! Our sprays are dye-free and fabric-safe, but we always suggest spot testing first — especially on delicate materials like silk.
Q: Are they safe to use around pets and kids?
Yes, when used as directed. We recommend spraying in the air or on linens — not directly on skin or pets.
Orders & Shipping
Q: When will my order ship?
We hand-pack and ship all orders within 2–3 business days. During peak seasons or sales, processing may take slightly longer.
Q: Do you offer free shipping?
Yes — U.S. orders over $50 ship free, automatically.
Q: Where do you ship from?
All orders ship from our studio in Jacksonville, Florida.
Q: Do you ship internationally?
Currently, we only ship within the U.S. and U.S. territories.
Returns & Exchanges
Q: What if my candle arrives damaged?
We’re so sorry! Please email a photo and your order number to info@luxewix.com within 5 days of delivery, and we’ll make it right.
Q: Can I return or exchange my candle if I don't like the scent?
Because of the nature of our products, we cannot accept used returns. That said, your satisfaction matters — reach out and we’ll work with you.
Q: Do you offer order tracking?
Yes. You’ll receive a tracking number by email once your order ships.
Product Safety & Certifications
Q: Are Luxe Wix products cruelty-free?
Yes. We’re proud to be Leaping Bunny Certified — 100% cruelty-free with no animal testing, ever.
Q: Are you Made Better Certified?
Absolutely. We meet rigorous standards for ingredient safety, sustainability, and transparency.
Q: Are your candles vegan?
Yes — our wax, fragrance oils, and wicks are all vegan-friendly.
Wholesale & Events
Q: Do you offer wholesale?
Yes! Visit our Wholesale Page or shop with us on Faire. We also welcome boutique and corporate gifting partners.
Q: Where can I shop Luxe Wix locally?
Check our In-Store Page to find Luxe Wix near you in Jacksonville, FL.
Q: Do you do pop-ups or markets?
We sure do — follow us on Instagram or join our email list to see where we’ll be next.
💌 Still have questions?
We’re happy to help. Email us at info@luxewix.com or send us a message on our contact page.
