Frequently Asked Questions
Find answers about shopping Luxe Wix®, product care, orders and shipping, wholesale purchases, strategic partnerships, Signature Experiences, and working with our firm.
Shopping Luxe Wix®
WHAT CAN I SHOP ONLINE?
The Luxe Wix® shop features a curated selection of candles and Signature Mists in core and seasonal fragrances. Available products and fragrances may change throughout the year.
WHAT IS THE DIFFERENCE BETWEEN A CANDLE AND A SIGNATURE MIST?
Our candles gradually fragrance a space while adding the warmth and character of a wooden wick. Signature Mists provide an immediate fragrance refresh for rooms and linens.
HOW DO I CHOOSE THE RIGHT FRAGRANCE?
Begin with the fragrance descriptions and notes provided on each product page. Consider how you want the space to feel, then choose the fragrance experience that best supports it.
ARE SEASONAL FRAGRANCES AVAILABLE YEAR-ROUND?
No. Seasonal fragrances are offered for a limited time and may sell out before the season ends.
Candle Care
HOW SHOULD I PREPARE THE WOODEN WICK BEFORE BURNING?
Before each burn, remove the charred portion of the wooden wick, leaving approximately ¼ inch. A properly trimmed wick helps maintain a steady flame and cleaner burn.
HOW LONG SHOULD I BURN MY CANDLE THE FIRST TIME?
Allow the wax to melt evenly across the surface during the first burn. This helps prevent tunneling and supports a more consistent burn throughout the life of the candle.
HOW LONG CAN I BURN MY CANDLE AT ONE TIME?
Do not burn your candle for more than four hours at a time. Always place it on a stable, heat-resistant surface away from drafts, children, pets, and flammable materials.
WHY WON’T MY WOODEN WICK STAY LIT?
The wick may be too long, have excess charred wood, or be trimmed too short. Once the candle has cooled, gently remove the charred portion and relight it. Keep the wick free of wax and debris.
WHEN SHOULD I STOP USING MY CANDLE?
Discontinue use when approximately ½ inch of wax remains at the bottom of the vessel. Never leave a burning candle unattended, and always follow the safety instructions on the candle label.
Signature Mist Use & Care
HOW SHOULD I USE MY SIGNATURE MIST?
Lightly mist the air to refresh a room, or spray from a distance onto suitable linens. Avoid oversaturating fabrics or surfaces.
CAN I USE MY SIGNATURE MIST ON LINENS?
Yes. Before applying it broadly, test the mist on a small, inconspicuous area. Avoid spraying delicate fabrics, leather, finished wood, or any material that may be affected by fragrance oils.
CAN I USE MY SIGNATURE MIST AS A BODY SPRAY?
No. Luxe Wix® Signature Mists are created for rooms and linens and should not be applied to the skin.
HOW LONG WILL THE FRAGRANCE LAST?
Fragrance longevity varies based on the amount used, room size, airflow, and the surface being misted. You may refresh the space as desired.
HOW SHOULD I STORE MY SIGNATURE MIST?
Store it upright in a cool, dry place away from direct sunlight, heat, children, and pets. Always follow the instructions provided on the product label.
CAN I USE MY SIGNATURE MIST IN MY CAR?
Yes. While the vehicle is parked, lightly mist the air and allow the fragrance to settle before driving. Avoid spraying directly onto leather, dashboards, screens, glass, controls, or other finished surfaces. Do not store the bottle inside the vehicle or expose it to direct sunlight or extreme temperatures.
Orders, Shipping & Returns
HOW WILL I KNOW MY ORDER WAS RECEIVED?
After checkout, an order confirmation will be sent to the email address provided with your purchase. Please review the order details and contact us promptly if anything appears incorrect.
HOW CAN I TRACK MY ORDER?
Once your order ships, you will receive a shipping confirmation with available tracking information.
CAN I CHANGE OR CANCEL MY ORDER?
Submit a request through our Contact page as soon as possible. We will make every effort to help, but changes or cancellations cannot be guaranteed once an order has entered processing.
WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED?
Please contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and provide the appropriate next steps.
WHERE CAN I FIND YOUR SHIPPING AND RETURN TERMS?
Our current Shipping Policy and Return Policy are linked in the website footer.
Strategic Product Partnerships
WHAT IS A STRATEGIC PRODUCT PARTNERSHIP?
A Strategic Product Partnership translates an organization’s identity, message, initiative, or desired experience into a meaningful tangible product. We begin with what the organization wants people to experience—not with a predetermined product.
HOW IS A STRATEGIC PRODUCT PARTNERSHIP DIFFERENT FROM A WHOLESALE ORDER?
Wholesale orders involve purchasing existing Luxe Wix® products in larger quantities. Strategic Product Partnerships are customized engagements developed around a specific organization, audience, objective, or initiative.
WHAT TYPES OF ORGANIZATIONS DO YOU PARTNER WITH?
We work with businesses, institutions, hospitality organizations, event teams, community organizations, and other groups seeking an intentional product experience for employees, customers, guests, or stakeholders.
WHAT ELEMENTS CAN BE CUSTOMIZED?
Depending on the engagement, customization may include fragrance direction, product selection, labeling, packaging, presentation, and other details that support the intended experience.
HOW DO WE BEGIN A STRATEGIC PRODUCT PARTNERSHIP?
Complete the form on our Contact page and share what you are trying to create, who it is for, your desired timing, and any anticipated quantities. We will review the request and follow up regarding the appropriate next step.
Signature Experiences
WHAT IS A SIGNATURE EXPERIENCE?
A Signature Experience is a thoughtfully designed sensory experience created around the people, purpose, and desired feeling of a gathering. We begin with what you want guests or participants to experience, then develop the appropriate format and details.
DO YOU WORK WITH EVENT PLANNERS AND AGENCIES?
Yes. Luxe Wix® collaborates with event planners, agencies, organizations, and internal event teams to integrate Signature Experiences into larger programs or deliver them as a featured experience.
WHAT TYPES OF GATHERINGS ARE A GOOD FIT?
Signature Experiences may be designed for conferences, corporate events, employee and customer programs, team gatherings, appreciation events, and community initiatives.
WHAT CAN A SIGNATURE EXPERIENCE INCLUDE?
Depending on the engagement, it may include guided fragrance discovery, interactive candle-making, live pouring, curated product moments, branded sensory details, or other elements designed around the event objective.
HOW ARE SIGNATURE EXPERIENCES PRICED?
Pricing is based on the experience format, number of participants, location, customization, materials, and overall scope. A proposal is provided after we understand what you are planning.
HOW DO I BEGIN PLANNING A SIGNATURE EXPERIENCE?
Complete the form on our Contact page with your event type, date, location, estimated number of participants, and what you want people to experience. We will review the details and follow up regarding availability and next steps.
Executive Advisory
WHAT IS EXECUTIVE ADVISORY?
Executive Advisory provides strategic guidance to help leaders assess how employees, customers, and stakeholders experience their organization and determine what should be preserved, improved, or intentionally redesigned.
WHO IS EXECUTIVE ADVISORY DESIGNED FOR?
It is designed for organizational leaders navigating growth, transformation, inconsistency, new initiatives, or experience gaps that may affect their people, customers, or stakeholders.
IS EXECUTIVE ADVISORY LIMITED TO FRAGRANCE OR SENSORY DESIGN?
No. Executive Advisory examines the broader organizational experience, including the decisions, systems, interactions, and critical touchpoints that shape how people experience the organization.
WHAT MIGHT AN EXECUTIVE ADVISORY ENGAGEMENT INCLUDE?
Depending on the organization’s needs, an engagement may include facilitated leadership conversations, assessment of the current experience, identification of critical gaps and strengths, strategic priorities, and recommendations for what should happen next.
HOW DO WE BEGIN AN EXECUTIVE ADVISORY CONVERSATION?
Complete the form on our Contact page and briefly describe the organization, the experience or challenge you are examining, and what prompted the conversation. We will review the information and follow up regarding the appropriate next step.
Wholesale & Bulk Orders
DOES LUXE WIX® OFFER WHOLESALE PURCHASING?
Yes. Wholesale purchasing is available to approved retailers purchasing Luxe Wix® products for resale.
WHAT IS THE WHOLESALE ORDER MINIMUM?
The opening-order minimum is 30 units total, with a minimum of 10 units per product and fragrance combination.
CAN I MIX CANDLES AND SIGNATURE MISTS IN ONE WHOLESALE ORDER?
Yes. The 30-unit minimum may be divided between 6 oz candles and 4 oz Signature Mists, provided each product and fragrance combination meets the 10-unit minimum.
WHAT IS THE DIFFERENCE BETWEEN WHOLESALE, BULK ORDERS, AND STRATEGIC PRODUCT PARTNERSHIPS?
Wholesale is intended for retailers purchasing existing Luxe Wix® products for resale. Bulk orders are larger purchases of existing products for gifting, programs, or organizational use. Strategic Product Partnerships involve customized products developed around a specific identity, message, initiative, or desired experience.
HOW DO I REQUEST WHOLESALE OR BULK-ORDER INFORMATION?
Complete the form on our Contact page and include your organization, intended use, products of interest, estimated quantities, and desired timing. We will follow up with availability and the appropriate next steps.
Product Standards & Safety
WHAT ARE LUXE WIX® CANDLES MADE WITH?
Our 6 oz candles are made with a coconut-soy wax blend, premium fragrance oils, and a wooden wick.
WHAT PRODUCT STANDARDS DOES LUXE WIX® FOLLOW?
Luxe Wix® is Made Better™ Certified and Leaping Bunny Certified, reflecting our commitment to thoughtful product standards and cruelty-free practices.
WHAT SHOULD I KNOW IF I AM SENSITIVE TO FRAGRANCE?
Fragrance sensitivities vary. Begin with a small amount, use fragranced products in a well-ventilated space, and discontinue use if irritation or discomfort occurs.
CAN I USE LUXE WIX® PRODUCTS AROUND CHILDREN OR PETS?
Keep all candles and Signature Mists out of reach of children and pets. Never leave a burning candle unattended, and use fragranced products in a well-ventilated space. If your pet has a known sensitivity or health condition, consult your veterinarian before use.
WHERE CAN I FIND PRODUCT-SPECIFIC SAFETY INFORMATION?
Review the instructions and safety information provided on each product label. For additional questions, complete the form on our Contact page.
Still Have a Question?
If you did not find the answer you need, complete the form on our Contact page. Tell us what you are looking for, and we’ll follow up.